Konversio Handbook
How can we help?
Search for the articles here or browse the categories below.
Getting started with Konversio
First login: what to set up first
Key concepts
Konversio and Chatwoot: what carries over, what changed
Quick start with Docker Compose
What is Konversio?
Configure your account, agents, and teams
Account settings overview
Setting up business hours and availability
Using canned responses
Inviting agents and managing your team
Labels and conversation organisation
Connect email, live chat, WhatsApp, Telegram and more
Creating an API channel inbox
Setting up email
Setting up Telegram
Setting up website live chat
What is an inbox?
Manage conversations, automate workflows, and track reports
How to use automation rules
How to use campaigns
Managing conversations
Private notes and @mentions
Reports overview
🤖
Konversio's open-source AI support agent
Pilot
EU-compatible model options for Pilot
Drafting replies with Pilot
Setting up Pilot: bring your own key
Conversation summaries and the Pilot Logbook
What is Pilot?
Deploy Konversio and run it under your control
Environment variables reference
Deploying Konversio for EU sovereignty
Self-hosting Konversio: overview and requirements