Account settings overview

Before you start handling conversations, it is worth spending a few minutes configuring your account settings correctly. These settings affect how Konversio behaves for everyone on the account, as well as your own personal profile.

Account-level settings

These are found under Settings > Account Settings and require Administrator access.

Account name

The account name appears in notification emails and in the Konversio interface. Set it to something that clearly identifies your organisation or team — this is especially useful if you are running multiple Konversio accounts.

Language

Sets the default language for the Konversio interface. Individual agents can override this in their own profile settings. If your team operates in multiple languages, set the account default to the primary language and let agents adjust individually.

Timezone

Used for scheduling, reports, and business hours. Set this to the timezone where your support operations are based. If you have agents in multiple timezones, the account timezone is used as the reference for SLAs and scheduled reports — choose carefully.

Profile settings

Each agent configures their own profile under the Profile Settings page, accessible from the avatar menu in the bottom-left corner.

Display name and avatar

Your display name appears in conversation assignments and in the customer-facing widget (if configured to show agent names). Upload a profile picture to make the interface easier to use when collaborating with teammates — it appears in assignment dropdowns and conversation views.

Password change

To change your password, go to Profile Settings and scroll to the Password section. Enter your current password, then your new password twice. Administrators cannot change other agents' passwords directly — each agent must manage their own.

If an agent forgets their password, they can use the Forgot Password link on the login screen to reset via email.

Notification preferences

Under Profile Settings > Notifications, you can configure which events trigger notifications:

• Email notifications — sent to your registered email address for events like conversation assignment, mentions, and new messages.
• Browser notifications — desktop push notifications when Konversio is open in a browser tab.

Adjust these to match your working style. High-volume accounts often turn off email notifications for new messages and rely on the in-app interface instead.

Availability status

You can set your availability (Online, Busy, Offline) from the avatar menu. This affects auto-assignment behaviour. See the Business Hours article for more detail on how availability interacts with routing.

What to configure first

When setting up a new Konversio account, go through this checklist:

1. Set account name and timezone under Settings > Account Settings
2. Upload a logo if you want it to appear in the customer-facing widget
3. Invite your team under Settings > Agents
4. Set up inboxes before agents start handling conversations

Most other settings can be adjusted later without disrupting live conversations.