What is Konversio?

Konversio is an open-source customer support platform — a hard fork of Chatwoot CE v4.13, created in May 2026. It is MIT-licensed and developed as a non-profit project.

Where it comes from

Chatwoot has been open source since 2019, covering the core support platform: shared inboxes, conversations, teams, automation, and more. That openness was real and useful. But Chatwoot's AI layer — "Captain," the built-in AI support agent — was kept proprietary and enterprise-only. You could self-host Chatwoot, but you could not self-host the intelligence.

Konversio forks Chatwoot CE at v4.13 and finishes what Chatwoot started: the entire stack, including the AI layer, is now open source and free for everyone.

What was removed

Captain has been stripped out. It was closed-source, dependent on US-hosted AI providers, and not available to CE users. Removing it was the first step toward replacing it with something that could actually be inspected, modified, and run under your own control.

What was built: Pilot

In place of Captain, Konversio ships Pilot — a fully open-source AI support agent, MIT-licensed. Pilot is designed to work with open models: Gemma 4, Qwen, Whisper. It does not require an API key to a US provider. You can run the entire stack — application, database, and AI inference — on infrastructure you control.

Pilot has been tested on Scaleway and Nebius as EU-hosted deployment paths, but it will run anywhere Docker runs.

The mission

Konversio is built for European strategic autonomy. That phrase gets used a lot in policy documents; here it means something concrete: a team in France, Germany, or anywhere else should be able to run a full-featured support platform, including AI-assisted responses, without a single request leaving their chosen jurisdiction.

Chatwoot made the application layer sovereign. Konversio extends that to the AI layer. No vendor lock-in, no closed inference endpoint, no dependency on infrastructure outside your control.

Tech stack

The foundation is unchanged from Chatwoot CE: Rails backend, Vue 3 frontend, Docker Compose deployment. Channels include email, live chat, WhatsApp, Telegram, and a generic API channel. All the CE features — automation, reports, help center, SLAs, webhooks — carry over intact.

If you know Chatwoot, you already know most of Konversio.